FAQs

Frequently Asked Questions – Pawtonia

1. Where do you ship from?
We ship from international fulfillment centers and warehouses located in Europe and Asia. Orders are delivered within 3–10 business days in the UK.

2. Is shipping really free?
Yes! We offer 100% free shipping across the UK on all orders.

3. Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking number via email.

4. Do you accept returns?
Yes. You may return your product within 07 days of delivery, as long as it’s unused and in original condition. See our full Refund Policy for details.

5. What payment methods do you accept?
We currently accept secure card payments via Stripe (Visa, MasterCard, American Express, etc.).

6. Do you store my payment information?
No. All payments are processed securely through Stripe, and we do not store any sensitive payment data.

7. How do I contact support?
You can reach us any time via support@pawtonia.com.